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Terms and Conditions

About Us

This web site is owned and operated by UK Map Centre LLP who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
UK Map Centre LLP
Registered in Scotland Company No. SO306398 125 Candleriggs Glasgow G1 1NP United Kingdom
Phone: 0141 552 7722
Email: orders [at] ukmapcentre [dot] co [dot] uk
GB 836 4770 04 .

Company number: SO306398

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Amex, debit and credit cards as well as PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may call us on 0141 552 7722 and place an order over the phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling


We aim to process and email digital orders within 30 minutes during office hours and within 2 hours until 10pm 7 days a week. However these time periods can be longer when larger files are involved.

We dispatch physical products the same business day (if ordered before 3pm and next day for any orders placed after 3pm) using Royal Mail 1st class service. We are unable to post orders outwith the UK.


Delivery Schedule

Email orders: We aim to process and email digital orders within 30 minutes during office hours and within 2 hours until 10pm 7 days a week. However these tiome periods can be longer when larger files are involved.

Postal orders: We dispatch physical products the same business day (if ordered before 3pm and next day for any orders placed after 3pm) using Royal Mail 1st class service. We do NOT ship Internationally sorry.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added (Digital products). All other orders are VAT free (Paper Maps).

Credit Card Security <br>
PayPal:

When you shop online, you can choose PayPal when paying for your items. You'll be asked to log into your PayPal account using your email address and password. Click to confirm your payment and then you're done.

more info: https://www.paypal.com/cgi-bin/webscr?cmd=xpt/cps/general/NewConsumerWorks-outside

In summary we never receive or store your credit/debit card details when you use PayPal to make a purchase via this site.


SagePay:

When you shop online, you can choose SagePay when paying for your items. You will be forwarded to their website where your payment will be processed.

All Amex cards are processed via SagePay.

In summary we never receive or store your credit/debit card details when you use SagePay to make a purchase via this site.

Guarantee
We are an authorised Ordnance Survey Mapping and Data Centre, selling government mapping products.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0141 552 7722 (International +44 0141 552 7722) or write to us at Registered in Scotland Company No. SO306398 125 Candleriggs Glasgow G1 1NP United Kingdom

Privacy Policy At UK Map Centre LLP, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to maps (at) ukmapcentre (dot) co (dot) uk.


Who are we?
We’re UK Map Centre LLP, an Ordnance Survey Partner who supply maps in both digital and paper formats. UK Map Centre LLP is Registered in Scotland with Company No. SO306398, and VAT No. GB 836 4770 04.
Our registered trading address is 125 Candleriggs, Glasgow, G1 1NP.

How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our products or when you place an order.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address and information regarding what pages are accessed and when. If you make a purchase from our website, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?
We may use your information to:
- Process an order that you have submitted;
- carry out our obligations arising from any contracts entered into by you and us;
- send you communications which you have requested, such as products supplied via email
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (such as UK tax and accounting records). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Please note for licensing and compliance purposes we will share all mapping and data purchase information with Ordnance Survey, who is the UKs national mapping agency and who holds the copyright for OS data.
If maps are ordered for postal delivery we will supply the relevant delivery details to fulfill the order.
When you are paying for a product in our checkout, your payment will be processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.
We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive email marketing communications from us about the license you have purchased from us or other product news that we share from time to time, then you can click the unsubscribe link in any email we send you.
We will not email you for marketing purposes unless you have given your prior consent.

How you can request your information
We hold the information you provide us in the form of receipts.
You have the right to ask for a copy of these information UK Map Centre LLP holds about you by emailing maps (at) ukmapcentre (dot) co (dot) uk.

How we protect your information
When you give us personal information, we take steps to ensure that it’s treated securely. All pages on ukmapcentre.com are protected by an encrypted SSL. You can identify a secure page by the green lock icon by the URL in your web browser.
Once we receive your information, we make our best effort to ensure its security on our systems.

Use of cookies
Like many other websites, ukmapcentre.com website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Cookies In Use on This Site
Cookies are used on this site to aid navigation and to keep track of the contents of your basket. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them...
Cookies are small text files that are placed on your computer or mobile phone when you browse websites
Our cookies help us:

- Make our website work as you’d expect
- Remember your settings during and between visits
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
We do not use cookies to:
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass personally identifiable data to third parties

Website Function Cookies

We use cookies to make our website work including:
- Managing the shopping cart
- Allowing you to add comments to our site
There is no way to prevent these cookies being set other than to not use our site and place any orders via the telephone during office hours (number: 0141 552 7722)

Third party functions
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded Google Map. Our site includes the following which use cookies:
- Google Maps
- Ordnance Survey Mapping and Data
- Postcode Supplier
- Other embedded content (You Tube)
Disabling these cookies will break the functions we use during the purchase process and you will be unable to order online.

Social Website Cookies
So you can easily Like or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by:
- LinkedIn
- Facebook
- Twitter
- Google Plus
- YouTube
- ShareThis (who provide us with lots of sharing buttons all in one neat package)
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.


Website recording
Our web site may also use a session recording service to record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include payment details or any sensitive personal data. Data collected by such session recording is for UK Map Centre LLP internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Web Browser Cookies Control
If you don’t want to receive cookies (remember this site will not function correctly if you switch them off), you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 24th May 2018.

Contact us
For more information about our privacy practices, if you have questions or complaints, please contact us by email at maps (at) ukmapcentre (dot) co (dot) uk.
Returns Policy

We supply UK government mapping (Ordnance Survey data):

Your rights to return goods are protected under the EU Distance Selling Directive for physically supplied products (eg products that we post):

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in the original packaging and in a re-saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

Digital supplied products under the EU Distance Selling Directive (eg products by email):

Downloads of mapping or data fall under the same category as electronic books or music downloaded from any website, or the purchase of ring tones and screen savers for mobile phones - these examples constitute services rather than goods as the consumer does not receive physical goods. The right to cancel are therefore those that apply to services.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


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    Contact Information

    Telephone
    0141 552 7722
    Telephone
    0121 661 6472
    Telephone
    0207 993 2412
    Email
    Online Form  

    Office Hours

    Monday
    9:00 - 17:30
    Tuesday
    9:00 - 17:30
    Wednesday  
    9:00 - 17:30
    Thursday
    9:00 - 17:30
    Friday
    9:00 - 17:30
    Saturday
    Closed
    Sunday
    Closed